Refund Policy

30 day money back guarantee. If you are not 100% satisfied with your purchase SatTV Box offers a a 30 Day Money Back Guarantee.

To cancel and request a refund for the SatTV Box Monthly Subscriptions simply send an email to [email protected] or call 334-405-9812.

Refunds for SatTV Box Subscriptions will be processed within 24 hours and a confirmation email will be sent to the email address we have on file.

To complete your return of a SatTV Box Set Top Box, simply mail back the SET top box along with customer name and billing address to 1558 Montgomery Hwy Dothan,A. 36303.

Refunds (if applicable)

Once your Set Top Box return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 day.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 1558 Montgomery Hwy Dothan,A. 36303.


Our products are shipped within 24 Hours using the following carriers: USPS .

To return your product, you should mail your product to:1558 Montgomery Hwy Dothan,A. 36303. You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.